Shipping Policy

Thank you for shopping with SheCard TCG. We ship collectible trading card products and related merchandise to customers in different countries and regions. Please review the information below before placing your order.

1. Order Processing

Dispatch time: 2–3 days after order date

Orders are normally processed and prepared for shipment within the stated processing period after payment has been successfully received.

Processing may take longer during product launches, pre-order periods, holidays, promotional events, or periods of unusually high order volume.

Pre-order products will be shipped according to the estimated release and dispatch schedule shown on the relevant product page.

2. Shipping Methods & Delivery Time

Shipping Method:

  • DDP for Euro Country (10–20 working days shipping time)

  • DAP for other Country (5–10 working days shipping time)

The actual delivery time may vary depending on the destination, carrier, customs clearance, local delivery conditions, weather, holidays, and other circumstances outside our control.

The shipping time stated above is an estimated transit period and is not a guaranteed delivery date.

3. DDP and DAP Shipping

Depending on the destination and shipping service selected, orders may be shipped under DDP (Delivered Duty Paid) or DAP (Delivered At Place) terms.

DDP

For DDP shipments, applicable import duties, taxes, and customs-related charges are generally handled through the selected shipping service. This is intended to provide a more convenient delivery experience for the customer.

DAP

For DAP shipments, the customer may be responsible for import duties, VAT, customs taxes, brokerage fees, or other charges imposed by the destination country.

The specific responsibilities and charges depend on the shipping method, destination, carrier, and applicable customs regulations.

For international shipments, customs charges are determined by the destination country's rules and may depend on factors such as product classification, declared value, country of origin, and applicable tariff rates.

4. Tracking Information

Once your order has been dispatched, tracking information will normally be provided through the email address submitted with your order.

International shipments may be transferred between different carriers during transit. As a result, tracking information may appear under different carrier systems or may not update immediately during certain stages of transportation.

Please allow reasonable time for tracking information to become active after shipment.

5. Customs Clearance & Import Charges

International orders may be subject to customs inspection, import duties, VAT, GST, brokerage fees, or other government-imposed charges.

These charges vary by destination and are determined by the relevant customs authority.

Customers are responsible for providing accurate recipient information and any documents or information reasonably required for customs clearance.

SheCard TCG is not responsible for delays caused by customs inspections, incomplete documentation, customs procedures, or changes in import regulations.

Please note that international import rules can change. For example, Shopify currently notes that the U.S. no longer applies its previous de minimis treatment to imports as of August 29, 2025, meaning duties and import taxes may apply to U.S. imports regardless of shipment value.

6. Delivery Delays

Estimated delivery times are provided for reference only.

Delivery may take longer than the estimated transit time because of:

  • Customs inspections or clearance procedures

  • Carrier delays

  • Severe weather

  • Public holidays

  • Incorrect or incomplete address information

  • Transportation disruptions

  • High shipping volume

  • Other circumstances beyond our reasonable control

If a shipment is delayed, we will make reasonable efforts to assist with tracking and communication with the carrier.

7. Incorrect or Incomplete Shipping Information

Customers are responsible for providing a complete and accurate shipping address, recipient name, telephone number, and other required delivery information.

If an order cannot be delivered because of an incorrect, incomplete, or invalid address provided by the customer, additional shipping or reshipment costs may apply.

Please contact us as soon as possible if you notice an error in your shipping information after placing an order. We will try to assist before the order is dispatched, but we cannot guarantee that changes can be made after shipment.

8. Lost, Damaged, or Missing Packages

If your package arrives damaged, appears to have been opened, or contains missing items, please contact us as soon as possible.

To help us investigate the issue, we may request:

  • Photos of the outer package

  • Photos of shipping labels

  • Photos of the damaged or missing items

  • Unboxing photos or video

  • Other information requested by the shipping carrier or SheCard TCG

Please keep the original packaging until the issue has been fully reviewed.

Any claim may need to be investigated with the shipping carrier or logistics provider before a final resolution is offered.

9. Partial Shipments

Depending on product availability, order size, or logistics arrangements, an order may occasionally be shipped in multiple packages.

If your order contains multiple tracking numbers, please check each shipment separately before reporting an item as missing.

10. Shipping Restrictions

We may be unable to ship to certain countries, regions, addresses, or destinations where transportation or customs clearance is unavailable or restricted.

If an order cannot be fulfilled because the destination is not serviceable, we will contact the customer regarding the available options.

11. Taxes and Government Charges

Product prices and shipping charges shown at checkout do not necessarily include all taxes, duties, customs charges, or brokerage fees unless the selected shipping method specifically states that such charges are included.

For DAP shipments, applicable import charges may be collected by the carrier or customs authority upon or before delivery.

For DDP shipments, applicable charges are generally handled through the selected DDP shipping service.

The treatment of duties and import taxes depends on the shipping terms and destination.

12. Delivery Address & Risk of Loss

Once an order has been correctly dispatched to the shipping address provided by the customer, delivery is handled by the selected carrier or logistics provider.

Customers should ensure that the delivery address is secure and capable of receiving international shipments.

Where applicable law provides mandatory consumer protections or rights concerning delivery and risk of loss, those rights will continue to apply.

13. Contact Us

If you have questions about shipping, tracking, customs, or delivery, please contact us at:

Email: zyz19931114@gmail.com

We will do our best to assist you with your order and shipping concerns.