Refund Return Policy

At SheCard TCG, we want every customer to receive their order in good condition and as described on our website. Please review the following policy before placing an order.

1. Order Cancellation

Orders may be cancelled before the product has been shipped or, where applicable, before production has started.

If an eligible order is successfully cancelled, the customer will receive a full refund to the original payment method.

Once an order has been shipped, we are unable to accept a cancellation request.

For pre-order products, cancellation eligibility may depend on whether the product has already entered the preparation or fulfillment process.

2. Returns

We accept eligible returns in accordance with this policy.

Customers may request a return within 14 days after delivery of the product.

To be eligible for a return:

  • The item must be unused and in the same condition as received;

  • The product must remain in its original packaging;

  • Sealed products must remain unopened and factory sealed;

  • The customer must provide proof of purchase or the relevant order information;

  • The return must be approved by SheCard TCG before the product is sent back.

Please contact our customer service team before returning any product. Do not send a return to an address without receiving return instructions from us, as the correct return address may vary depending on the product and destination.

3. Sealed TCG Products

Trading card products, booster boxes, cases, gift boxes, and other collectible products that are sold as sealed items must remain unopened, unused, and in their original condition to qualify for a return due to a change of mind or other customer-related reason.

Once a sealed product has been opened, we generally cannot accept it as a standard return because opening the original packaging may affect the product's resale condition.

This does not affect any mandatory consumer rights that may apply under applicable law.

4. Damaged, Incorrect, or Missing Items

If you receive an item that is damaged, incorrect, opened, tampered with, or missing from your order, please contact us as soon as possible.

For these types of claims, a continuous, unedited, one-take unboxing video is required as the primary evidence.

The video should:

  • Start before the package is opened;

  • Clearly show the entire outer package and shipping label;

  • Show the condition of all sides of the package;

  • Show any visible damage, holes, tears, openings, or signs of tampering;

  • Continue continuously without cuts, pauses, edits, or separate clips;

  • Show the package being opened for the first time;

  • Show all products being removed from the package;

  • Clearly show the quantity and condition of the products received.

Photos alone, edited videos, separate video clips, or recordings made after the package has already been opened may not be sufficient to verify a damage, shortage, or tampering claim.

Customers should retain the original shipping carton, packaging materials, labels, seals, and affected products until the claim has been fully reviewed.

SheCard TCG may request additional evidence or information when necessary to investigate a claim with our logistics provider or shipping carrier.

5. Return Shipping Costs

If the return is requested because of a customer-related reason, including a change of mind or ordering the wrong product, the customer is responsible for the return shipping cost.

The actual return shipping cost depends on the carrier and shipping service selected by the customer.

If the return is required because of an error on our part, such as receiving an incorrect product or a product that was damaged before shipment, the customer will not be responsible for the applicable return shipping cost, subject to verification of the claim.

We do not charge customers a restocking fee for an eligible return.

6. Non-Returnable Items

The following products may not be eligible for standard returns:

  • Opened or used sealed TCG products;

  • Products that have been damaged after delivery due to customer handling;

  • Custom-made or personalized products;

  • Products specifically identified as non-returnable on the product page;

  • Other products that cannot reasonably be resold in their original condition.

This does not limit any non-waivable rights that consumers may have under applicable law.

7. Refunds

Once an approved return has been received, we will inspect the returned product.

After the inspection is completed, we will notify you by email whether the refund has been approved or rejected.

If approved, the refund will be issued to the original payment method used for the order.

The time required for the refund to appear in your account depends on your payment provider, bank, or card issuer and may vary.

8. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it yet, please:

  1. Check your bank or payment account again;

  2. Contact your credit card company or payment provider, as posting times may vary;

  3. Contact your bank if necessary.

If you have completed these steps and still have not received your refund, please contact us at:

Email: zyz19931114@gmail.com

9. Refund Method

Unless otherwise required by applicable law or agreed by SheCard TCG, approved refunds will be issued to the original payment method used for the purchase.

We are generally unable to send refunds to a different payment account or payment method.

10. Contact Us

For questions regarding cancellations, returns, damaged products, missing items, or refunds, please contact:

SheCard TCG
Email: zyz19931114@gmail.com

Please include your order number and relevant information so that we can review your request as efficiently as possible.